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Privacy Policy

Effective Date: 1st November' 2025

Titanium Motors (referred to as "we," "us," or "our"), an authorized Mercedes-Benz dealership and a division of the VST Group, respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with us online, or utilize our services.

1. Information We Collect

We collect information that allows us to provide and improve our services to you. This includes:

A. Personal Identification Data

This is information you voluntarily provide to us when you fill out a form, request a quote, book a service appointment, or contact us. It may include:

  • Name, Address, and Contact Details (email, phone number).
  • Vehicle Information (VIN, registration number, model of interest, service history).
  • Financial Information (necessary for finance applications, subject to secure transmission and retention).
  • Documents for KYC (e.g., identity proof) as required for transactions.

B. Usage and Technical Data

When you visit our website, we automatically collect data sent by your browser. This includes:

  • IP address, geographic location, and device type.
  • Browser type and operating system.
  • Pages viewed, time spent on the site, and referring website addresses (URLs).
  • Usage patterns and interaction with website features.

2. How We Use Your Information

We use the collected information for the following primary purposes:

  • To Fulfill Services: Processing vehicle inquiries (New, Certified Pre-Owned, Unregistered), service bookings, and parts orders.
  • Communication: Responding to your inquiries, sending confirmations, and providing updates on your vehicle or application status.
  • Marketing & Promotions: Sending you news, offers, and information about products and services that may be of interest to you, including those from Mercedes-Benz India and our affiliates (you may opt out at any time).
  • Internal Operations: Analyzing website performance, improving our product and service offerings, and conducting internal audits and record-keeping.
  • Compliance: Meeting legal, regulatory, and contractual obligations, including those mandated by the Government of India and Mercedes-Benz India.

3. Disclosure and Sharing of Information

We may share your personal data with the following parties, only to the extent necessary to deliver our services:

  • Mercedes-Benz India (Pvt.) Ltd.: For warranty processing, service records, product recalls, and joint marketing activities.
  • VST Group Affiliates: Sharing data within the VST Group companies (e.g., financing arms like GOVE Finance) to provide comprehensive services (e.g., insurance, financing).
  • Service Providers: Third-party vendors who perform services on our behalf, such as IT hosting, digital marketing agencies, payment processors, and logistical services.
  • Legal & Regulatory Bodies: When required by law, court order, or governmental authority to comply with legal processes or protect our rights.

We do not sell, rent, or lease your personal data to unaffiliated third parties for their independent marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons) to track activity on our website and hold certain information.

  • Cookies are small data files stored on your device that help us remember your preferences and provide a better browsing experience.
  • You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data we hold about you.
  • Opt-Out: Opt-out of receiving marketing communications from us by following the unsubscribe link in any email we send, or by contacting us directly.
  • Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Attention: Data Protection Officer

Titanium Motors (VST Group) Address: 199 Gove Building Anna Salai Thousand Lights, Chennai - 600002 Email: wecare@vst-prime.com Phone: +91 8925939313